Terms & Conditions
By making a reservation with THE RESIDENCES GROUP LTD you agree to the following terms & conditions:
– Check-in time is from 15:00 (3pm) onwards on the day of arrival.
– Check-out time is 11:30 (11.30am) on the day of departure. Penalty fee of GBP30 / hour for late check-out (without prior arrangement).
– We will try to accommodate all other arrival and departure times, but these can only be confirmed on the day. If you have any special requests please contact your host via email : [email protected]
– To guarantee early arrivals or late departures, an additional fee of a half days rental will be charged, provided the apartment is available for the period required.
100% Deposit is required the booking to secure all reservations.
Balance is due and payable at the time of the reservation.
No guests can be accommodated without full payment received in advance. Should payment intervals for long stays not be made as arranged, you will be requested to vacate the apartment, and we reserve the right to deny access to the apartment (changing of locks) until full payment of overdue amount is received.
We do not store credit card details nor do we share customer details with any 3rd parties
Key & Breakage Deposit:
A standard key & breakage deposit is not included in the final price.
Any lost keys or keys not returned will result in locks & keys being replaced and the guest held accountable for such charges. This is in the interest of security. ( 200 GBP )
If extensive cleaning is required upon departure, The RESIDENCES will charge a cleaning fee from the Credit Card details used for the booking,
Any loss or damage to the property and/or its contents must be paid for, whether accidental or intentional.
Due attention is therefore advised. Any damage or loss caused by the guests will forfeit from the credit card and still be liable for the balance of such loss and/or damage. We reserve the right to proceed with legal action without notice.
All apartments are not serviced during your stay. Housekeeping and cleaning can be arranged at an additional charge, this includes the replacement of linen and towels.
All apartments are “non smoking”. Please consider other guests and refrain from smoking indoors. Failure to comply will result in deposit being forfeited.
Only the number of people indicated when making the reservation can be accommodated. Any additional guest not indicated will be charged at minimum amount of 25 GBP per person per night.
Consumption such as water & electricity is included in the rental (unless excluded by mutual agreement on longer rentals) .
Strictly no pets are allowed.
Party are not allowed in any circumstance.
We reserve the right to substitute the applicable apartment with another similar or higher quality apartment, should the apartment not be “lettable” for any of the following reasons:
* Internal damage
* Any security breach which could risk the safety of our guests
* Breach of contract by apartment owner
Intention of Use:
The use of our apartments are solely for the purpose of short term rental accommodation. Our apartments are not available for the purpose of any form of primary residence.
We reserve the right to cancel a reservation and request that you vacate the apartment without refund should your behaviour cause a nuisance and/or disturbance to neighbours, or your conduct deemed to be suspicious, or if you intentionally damage the content or property itself.
We may impose a cancellation fee in the event of cancellation before arrival. The fee will depend on the nature of order, the length of notice of cancellation before arrival, the reasonable potential to find alternative clients for the reservation and the reason for cancellation. No refunds in the event of cancellation after check-in.
The following cancellation fees apply on the full booking value:
Within 14 days of Arrival – 100%
The above cancellation fees will be revised should we be able to re-let the apartment. The reservation booking fee is not refundable and will be utilized to cover costs.
Any Refunds and the waiver of cancellation policies are at the sole discretion of management and the ability to re-let the property.
Refunds will be made within 14 days for the day of cancellation.
The Residences , it’s employees and/or agents do not accept liability for any loss and/or damage to any personal items and/or person for any reason whatsoever. Sufficient travel & medical insurance is therefore recommended.
Although we at The Residences pride ourselves in providing accommodation, that adheres to reputable safety standards, all visitors and guests, should hereby take note and accept that should they not use the facility as indicated or in any other circumstances improper fashion for instance strolling from the normal pathways, accidents may occur. Neither The Residences, nor its staff or employees will accept liability for any injury to or damage of property belonging to any visitor or guest, if such, injury or damage to property caused by any circumstances without its reasonable control. This includes any consequential damages caused as a result of such injury or damage to property.
The Residences will not accept liability with regards to the disappearance or damage of valuable items of visitors or guests, unless such disappearance or damage has regard to any situation within The Residences reasonable control.
The Residences cannot be held responsible and/or accountable for services rendered by third parties such as Internet & Satellite TV Providers, and facilities at apartment complexes such as elevators and other building facilities.
By accepting this booking you confirm that you agree to the Terms & Conditions as set out above.
The Residences Group LTD
5A Colbeck Mews